I would not recommend this company. This is the second time in less than 2 months they have left me hanging. Changed their prices. The statement that I receive is that they have too many expenses in the office. They bought out my electrician. Jeff Masters who was great. Stay faraway from MUTTS ELECTRIC. NOT WORTH THE TIME TO EVEN CALL THEM. WHEN THEY SHOWED NO INFORMATION ON THE TRUCK. THEY DO NOT HAVE THEIR NAME ON THEM.
I have updated this review. All they had to do was change out this box and one other Over $700. Their tech did not even have the proper equipment. Only had a 6 foot ladder. Had to provide my own ladder.
Also look at the screen shot from their listing of Matt's Electric. They are wearing Jeff Masters shirts.
They have even sent bill for nothing!!!
Response from the owner:We’re sorry to hear you feel this way, especially after trusting Jeff Masters Electric/ Mutt's Electric with your electrical needs on multiple occasions over the years.
When we purchased Jeff Masters Electric, we took over a family business that had served this community for 39 years. As part of that transition, we had to reevaluate pricing that had remained largely unchanged for many years. The cost of materials, insurance, vehicles, licensing, and operating a licensed electrical contracting company has increased significantly. We’ve also made substantial investments in our employees, including raises to help our team keep pace with the rising cost of living. We value the people who work for us and believe they deserve to earn a livable wage.
Because of those realities, some of our pricing has increased. We understand that our pricing may not be the right fit for every customer, but these changes are necessary for us to continue providing safe, licensed, and insured electrical work, take care of our employees, and keep this family business serving the community for generations to come.
We’d also like to clarify the concerns about our name and vehicles. The transition from Jeff Masters Electric to Mutt’s Electric was communicated directly to customers by email. We are actively transitioning the fleet to the Mutt’s Electric branding, and during that process some vehicles are temporarily without graphics. Likewise, some photos may still show Jeff Masters Electric uniforms because they were taken prior to the transition. We are working as quickly as possible to complete the rebrand.
Regarding the bill mentioned in your review, we charge a $49 service call fee when we dispatch a technician to a property, provide a quote, and the customer chooses not to proceed with the work. This helps cover the technician’s time, travel, and the appointment reserved in our schedule. If the quoted work is approved, that $49 fee is waived.
We truly appreciate the business you’ve given Jeff Masters Electric and Mutt’s Electric over the years, and we’re disappointed that your recent experiences have changed your opinion of us. We respect your decision if our current pricing is not the right fit for you, but we stand behind our pricing, our work, and...most importantly...the people on our team.
